The Week: There are some words you can never say… if you're part of Apple's in-store support team

theweekmagazine:

The word “freeze” is a no-no, it turns out, says CNET’s Josh Lowensoh. Instead, the guidebook insists on the following alternatives: “Unexpectedly quits,” “does not respond, or “stops responding.” Also banned: “Hot” (“warm” is preferred), “bug” or “problem” (“condition,” “issue,” or “situation”…

(Source: theweek.com)